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Partners & Distributors : Chapter 5 After Sales Procedures
Chapter 5 - After Sales Procedures
Access to Support and First Troubleshooting Actions
Objectives of this section
How to contact the customer service ?
Practical Support Tips
What to do in case of a problem?
Recommended verification steps
Connectivity checks and reboot
Optimization of the Environment and Resources
When to Contact Kinvent Support?
Subscription issues and persistent malfunctions
5.1 Quiz Support and Troubleshooting
Best practice by sensor (1)
Best practice by sensor (2)
Best practice by sensor (3)
5.2 Quiz Best Practices by Sensors
After-Sales Service: Warranties and Repairs
Warranty Exclusions: Use and Modifications
Warranty Exclusions : External Damage
Invalidation of the Warranty
Proof of Purchase and Limitation of Liability
Warranty Duration and Replacement
Replacement and Referral Procedure
Logistics Management by Geographical Area
Subscription and Activation of Kinvent Licenses
Certifications & Compliance Regulatory
5.3 Quiz Guarantees, Logistics and Compliance